When people are able to share, at least to express themselves and talk about it, it’s a big step forward towards dealing with the problem and knowing that they’re not alone.
#Brazilbased rocket.chat 19m serieslundentechcrunch professional
Since working from home makes people feel less connected, being able to be more transparent and create different kinds of connections helps people to create rapport, which leads to more empathy, productivity and ultimately increases professional performance. We know that people work a lot better when they feel connected to others, without having to hide their frustrations. The second one is being open with the team about when I am overwhelmed, also leading them to feel welcomed to share their feelings with me. Playing with my kids is one of the ways to de-stress for me. The first is having quality time with my family. Gabriel Engel: I deal with stress and anxiety in two different but complementary ways. We’ve been seeing our numbers growing rapidly over the last quarter. I’m happy that we’ve actually stepped on the accelerator, hiring more people. However, we did ask ourselves whether bringing more people in (leveraging the increase in demand for remote work tools, like ours) would be a wise move, even without knowing exactly what’s going to happen in the next couple of months or a year. Gabriel Engel: We didn’t have to make as many difficult choices as other companies did, such as massive cuts and layoffs to cope with the reduction of their income. Did you have to make difficult choices and what were the lessons learned so far? We’ve been fortunate that the effects on our company have actually been positive, not considering all the stress and anxiety that everyone, including us, even people who were already working from home, is going through because we see the suffering and the uncertainty of the times ahead. On the operation side of the organization, because we have a distributed team, things didn’t change much. In a nutshell, I think our products and services are able to help people in real-world situations. Our Telemedicine solution is helping millions of people in Brazil. We’re also in an extremely likely position to help organizations and governments around the world to talk to citizens, to automate the process of doing patient triage and detecting early symptoms of COVID-19, for instance. We’re noticing an increase in demand for our products and services and a bigger engagement in the community to apply Rocket.chat into new uses.
They end up positively surprised by how quickly they communicate and improve their productivity (clients already reported a 70% increase in efficiency ). For instance, people are being required to try out tools like Rocket.chat. In fact, the demand for our type of platform has increased, while numerous taboos about remote working and digital collaboration are being broken. Gabriel Engel: Fortunately, the impact on our business has been very positive, since our platform is designed to boost teams’ productivity regardless of their location. How did the Coronavirus pandemic affect your business and how are you coping? Our community includes governments, highly-regulated industries, high-tech companies, banks, and developers collaborating to add extra features and improve Rocket.chat. We’ve never dreamed of building such a collaborative ecosystem! That’s what drives our innovation: the collaboration with a community that’s not just composed by enthusiasts. Currently, 1500+ developers worldwide bring their own ideas and help us to implement new features. Our main drive for innovation is the large community that has gathered around our platform, our product. What started as a side-project ended up becoming a 33M startup, with 12M+ users around the world. And it was on this process that Rocket.chat was born: as a result of observing a market opportunity to create a collaboration and customer engagement platform. I moved back to Brazil to create a company called Konecty, a CRM focused on facilitating the management of any business process. That’s why I’ve decided to go back to the startup world and build my own company. I even tried a corporate career when I was living in London, but the inventor’s side of me was frustrated: there were too many bureaucracies and gatekeepers. I’ve learned from an early age that creating a company was the best way to get your inventions out into the world, so my whole life I’ve been inventing things and starting businesses to turn them into products.
I’ve always thought I was going to grow up to become an “inventor” and, in a sense, I think that I’ve fulfilled that dream: Rocket.Chat is my greatest invention. Gabriel Engel: I’ve been passionate about creating things my whole life. Tell us about you, your career, and how you’ve founded or joined Rocket.chat.
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